We're here to help.
Whether you're choosing a ritual, tracking an order, asking about an ingredient, or exploring a partnership — our customer care team is here, calmly and quickly. Begin a conversation below.
Choose your pathway
Product guidance
Help choosing the right ritual — products, ingredients and routines for your hair, scalp or skin.
Ask usOrder support
Delivery, returns, payments or updates on an order already placed.
Get helpIngredients & formulations
Questions on a hero botanical, an INCI list, allergens or our 16 FREE standard.
Ask usStockists & retail
Find O'right near you, or bring the collection to your shelves and salon.
EnquirePartnerships & press
Retail, spa, hotel, distribution, collaboration and media enquiries.
ConnectSustainability
Our circular ±R Plan, carbon data, PCR packaging and recycling.
Ask usTell us how we can care for you.
Share a little about your enquiry and our customer care team will reply, usually within 1–2 business days.
60% center;
Not sure where to begin?
Tell us about your hair, scalp or skin and we'll help you find the right shampoo, scalp care, body care or complete ritual set — personal guidance, no pressure.
Everything, within reach
Questions, answered
How long does shipping take?
Orders are dispatched within 1–3 business days (Monday–Friday). Delivery within Thailand typically takes 3–5 business days. We currently ship within Thailand only, and shipping is free on orders over ฿1,500.
Can I track my order?
Yes — once your order ships you'll receive a tracking link by email. You can also reply to that email, or write to orders@oright.com with your order number, and our team will check in for you.
How do I choose the right product?
Tell us about your hair, scalp or skin using the form above and select 'Product guidance'. We'll recommend a shampoo, scalp care, body care or complete ritual — personally, with no pressure to buy.
Are the products suitable for sensitive skin?
Most formulas are designed to be gentle, vegan and made to the 16 FREE standard, which excludes sixteen high-risk substance groups. For specific sensitivities, send us the INCI concern and we'll advise on the best fit.
Where are the products made?
Everything is formulated and made in Taiwan, at Asia's first GMP-certified green cosmetics plant in Longtan, Taoyuan — powered by 100% green energy.
What makes the packaging sustainable?
Bottles are 100% post-consumer recycled (PCR) plastic with recyclable pumps and hand-turned bamboo caps. We're carbon-neutral across Scope 1, 2 and 3 under ISO 14064-1.
Bring Taiwanese botanical beauty to your space.
For retail, spa, hotel, salon, distribution or collaboration enquiries, our partnerships team would love to talk. We build programmes on hard proof — per-component carbon reductions and full certification.
From Taiwan, with care.
Designed, formulated and made on the island — at Asia's first GMP-certified green cosmetics plant in Longtan, Taoyuan.
